Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, products must be unused, unopened, in their original packaging, and in resalable condition. For hygiene and safety reasons, opened or used cosmetics cannot be returned unless they are defective or incorrect.

How to Request a Return

To start a return, please email contact@tarte.store with your order number and reason for return.

Our support team will provide instructions and the applicable return shipping address. Please contact us before sending any items back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will review the situation and arrange an appropriate replacement or refund at no additional cost when applicable.

Refunds

Once your return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law. We will cover reasonable return shipping costs when an item is defective, damaged, or incorrectly supplied.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We will attempt to accommodate your request if the order has not yet been shipped.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights or statutory cancellation periods that apply in your country or region.

Contact Us

For questions about returns, refunds, or exchanges, please contact us at:

Email: contact@tarte.store